Aesthetics Patient Care Coordinator

Aesthetics Front Desk

Job Summary: Ocala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team. This individual will have the key responsibilities listed below but also have the opportunity to work with and be a part of our Aesthetics team at Ocala Eye. They will be the primary contact responsible for booking appointments and checking in and checking out for our Aesthetics team. Experience in Aesthetics is not mandatory as we will teach the right person with the right attitude everything they need to know. You will have the chance to learn alongside our existing team members in Aesthetics (our Aesthetician, APRN, and Oculoplastics Surgeon). The ideal candidate will welcome patients into our practice with a warm and friendly demeanor, ensuring they have a positive experience from check-in to check-out. The Patient Care Coordinator will manage patient information, verify insurance eligibility, handle appointment scheduling.

Key Responsibilities:

Patient Check-In: Greet and welcome patients in a pleasant and professional manner. Track patients in the reception area and communicate with them as needed. Ensure patient demographics are obtained, verify all information has been received, completed, and signatures obtained on required consents. Ensure patients’ insurance cards and photo identification are on file. Ensure proper authorization or referral is collected from payers that require it. Place charts in the bin for the specific physician or technician. Be proficient in using our digital check-in platform to enhance front office operations.

Patient Check-Out: Review encounter forms to ensure all necessary codes are marked and request any missing information from clinic technicians. Post charges to encounters. Collect and post payments for copays, coinsurance, and patient balances in a courteous and professional manner. Print itemized bills as receipts for patients. Schedule patient return appointments as indicated on encounter forms. Balance all payments at the end of the day, ensuring all transactions are accurate.

Patient Interaction: Greet and welcome patients with a friendly and warm demeanor, ensuring a positive experience. Elevate the patient experience by providing exceptional customer service, making patients feel valued and comfortable. Track patients in the reception area and communicate with them as needed

Customer Service: Provide excellent customer service and communication. Address patients' needs and concerns with empathy and professionalism. Treat patients and co-workers with respect at all times.

Insurance Verification: Verify insurance eligibility to ensure patients have active coverage via online portals and integrated Practice Management system. Accurately estimate patient out-of-pocket costs for office visits and testing.

Core Values: Exemplify Ocala Eye's core values in all interactions and duties. Compassion: Show genuine care and concern for patients and their families. Accountability: Take responsibility for actions and outcomes, ensuring high standards of practice. Respect: Treat all patients, colleagues, and partners with dignity and respect. Excellence: Strive for excellence in all tasks and interactions, continually seeking improvement. Spirit: Demonstrate a positive and energetic attitude, contributing to a supportive and encouraging work environment.

Qualifications: Experience: Previous experience in a medical office setting is preferred. Technology: Proficiency in using digital technology for patient management. Communication: Excellent verbal and written communication skills. Multi-Tasking: Strong ability to manage multiple tasks simultaneously in a high-volume environment. Customer Service: Exceptional customer service skills with a focus on patient satisfaction. Detail-Oriented: Strong attention to detail, particularly in managing patient information and verifying insurance details. Team Player: Ability to work collaboratively with the healthcare team to ensure efficient and effective patient care. Emotional Intelligence: High level of emotional intelligence to understand, manage, and respond effectively to patients' and team members needs and concerns. If you are a compassionate, detail-oriented individual with a commitment to providing exceptional patient care, we invite you to apply for the Patient Care Coordinator position at Ocala Eye